1.EMS (accessibility)
2.Triage/ Specific triage/ Assessment
3.Activate system
4.Flow (purpose-process-performance)
5.Investigation
6.Care delivery
7.Monitoring: early warning signs & E-response
8.Risk management (general & clinical)
9.Co-ordination, Communication, Handover
10.Inter & Intra transportation
11.Evaluation, output, outcome
12.Improvement, Innovation, Integration