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TELEPHONE ETIQUETTE image, image, image, image - Coggle Diagram
TELEPHONE ETIQUETTE
Phone calls were once the beginning and the end of remote communication in the business world.
2. Introduce Yourself
3. Set out the Purpose of the Call Early on.
1.-Answer Quickly
10 Telephone Etiquette Tips Needed for Success in 2021
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5. Master Brand Tone of Voice
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6. Give Your Full Attention
Asking questions and taking notes.
4. Speak Clearly
VIDEO TELEPHONE ETIQUETTE
https://www.youtube.com/watch?v=1KtKNkg4j3s
Manual
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https://www.academia.edu/7739519/Telephone_Etiquette_Customer_Service_Begins_Here
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10. Don’t Be Afraid to Switch Mediums
9. Stay Positive
Staying positive is vital for those representing their company.
8.-Remain Polit
e
As the old saying goes: “Manners cost nothing.”
7. Ask Before Putting Someone on Hold or Transferring
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