5 Foolproof Business Communication Tools Every Company Needs

Social Intranet Software

What’s the problem?

•No easy way to stay current with company announcements / news
• Communication break down between employees and departments
• Documents go missing or get buried in email
• No clear orientation policy for new employees and interns
• Too much paperwork

Here’s the solution

Having a central portal where everybody can access relevant information, communications, documents, and contracts in one place. Social intranet software makes this possible and saves you money by lowering IT maintenance costs. An intranet also makes for a more flexible workforce. This boosts productivity and ensures everybody is working towards the same goals

Online Workspaces with Chat & Messaging

What’s the problem?

Here’s the solution

• No platform or designated space for project teams
to collaborate
• No effecient way to stay current and track
progress of projects
• Communication and files getting lost in email

Collaborative spaces with private, group messaging, and chat capabilities keep teams working together. These spaces are important when managers need updates on projects or when they need to communicate with team members. Online workspaces are especially important when employees are spread across geographical locations in different time zones. They can also be used to share files (with a drag and drop function) and to search for a contact or conversation to refer to something from the past

Cases & Ticketing: Issue Tracking Software

What’s the problem?

Here’s the solution

• No efficient way to assign the right employees to customer queries
• Customer queries are lost
• An increase in customer service calls

A case and ticketing system is one of the best business communications tools to have. It enables your customers or employees to submit a case or ticket, get it assigned to the right employee, and have it resolved on time. Issue tracking software helps centralize customer support queries, track open issues, track team productivity, prioritize the most important questions, and collect valuable customer feedback.

Internal Blogs & Videos

Here’s the solution :

What’s the problem?

The brain processes visual information 60,000 times faster than text. When you post internal blogs and videos across your company intranet, you’ll increase employee engagement, traction, and retention. Try creating training videos, videos messages from managers, behind-the-scenes footage, etc. Blogs and infographics are especially suited for marketing departments to demonstrate and explain processes. They are visually appealing and help communicate instructions quickly and easily.

• Low levels of employee engagement
• Little to no employee feedback on your company intranet
• An increasing ratio of lurkers to active participants

Discussion Forums

Here’s the solution

What’s the problem?

• Employee questions go unanswered
• Management is divided on who to go to for queries
• A lack of knowledge sharing

A space where employees can ask questions and discuss projects helps bond everybody within the organization, and brings them closer together. Discussion forums are great for archiving organizational knowledge that may not be easily disseminated elsewhere. For example, veteran workers can show new employees what’s what within your company, helping them get up to speed quickly and with little to no mistakes along the way