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Chapter 8: Project Quality Management - Coggle Diagram
Chapter 8: Project Quality Management
Organizational Influences, Workplace Factors, and Quality
Study by DeMarco and Lister showed that organizational issues had a much greater influence on programmer productivity than the technical environment or programming languages
Programmer productivity varied by a factor of one to ten across organizations, but only by 21 percent within the same organization
Study found no correlation between productivity and programming language, years of experience, or salary.
A
dedicated workspace
and a
quiet work environment
were key factors to improving programmer productivity
Expectations and Cultural Differences in Quality
Expectations also vary by:
Organization’s culture
Geographic regions
Project managers must understand and manage stakeholder expectations.
Maturity Models
Maturity models
are frameworks for helping organizations improve their processes and systems
The
Software Quality Function Deployment Model
focuses on defining user requirements and planning software projects
The
Software Engineering Institute’s Capability Maturity Model Integration
is a process improvement approach that provides organizations with the essential elements of effective processes
CMMI Levels
CMMI levels, from lowest to highest, are:
Incomplete
Performed
Managed
Defined
Quantitatively Managed
Optimizing
Companies may not get to bid on government projects unless they have a CMMI Level 3
PMI’s Maturity Model
PMI released the Organizational Project Management Maturity Model (OPM3) in December 2003
Model is based on market research surveys sent to more than 30,000 project management professionals and incorporates 180 best practices and more than 2,400 capabilities, outcomes, and key performance indicators
Addresses standards for excellence in project, program, and portfolio management best practices and explains the capabilities necessary to achieve those best practices
Best Practice
OPM3 provides the following example to illustrate a best practice, capability, outcome, and key performance indicator:
Best practice: Establish internal project management communities
Capability: Facilitate project management activities
Outcome: Local initiatives, meaning the organization develops pockets of consensus around areas of special interest
Key performance indicator: Community addresses local issues
Using Software to Assist in Project Quality Management
Spreadsheet and charting software helps create Pareto diagrams, fishbone diagrams, and so on
Statistical software packages help perform statistical analysis
Specialized software products help manage Six Sigma projects or create quality control charts
Project management software helps create Gantt charts and other tools to help plan and track work related to quality management