communication with staff : - Coggle Diagram
communication with staff :
Unit 3. Oral Communication
Conversation is the most important means we have to communicate orally, that is why respect for the opinions of the other is fundamental
Gestures and Body Language
The other external element that will condition our first impression before the audience and a large part of the presentation are our manners and gestures.
The telephone is still the main point of contact for most companies with their customers.
The Importance of the Professional Image
The professional image in the business world and the ways of behavior are subject to constant changes that occur with a hitherto unknown speed.
Unit 2. Written Communication
Letters - Recommendations
It is convenient to use letterhead and that includes all the necessary data to respond to the letter
A memorandum or memo is a letter, but internal and much more flexible.
Letters are conversations that you have in writing with a person.
Reports (Executive Summaries)
Updated information on a project, activity, function, etc. entrusted to a member or section of the organization.
Unit 1. The Communication Process
What is communication?
Communication is the faculty and process of transmitting information, feelings and experiences to another or others. In all communication there must be a sender, a message and a receiver.
When communication is effective: - The receiver understands what the sender wanted to say. - The receiver responds to the sender.
The Communication Model
• Issuer (who issues a message)
• Message (what is communicated)
• Channel (through which the message is communicated)
• Code (signs used to communicate the message)
• Context (relationship that is established between the words of a message and that clarify and facilitate the understanding of what you want to express.)
• and Receiver (who receives the message)
Unit 4. Online Communication (On-Line)
Bulletins ( fairs )
Newsletter "is a message that is sent on a regular basis to a list of email addresses previously stored on a server.
The Intranet is a private network within an organization that uses technology very similar to that of the Internet which allows its users to search, use and share documents.
A chat is a group of people talking. There is little difference between chatting on the Internet and talking to a friend.
E-mail (e-mail )
In many respects, electronic mail is similar to postal mail.