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"Hi, I am Rezolve.ai, your HR Service Desk platform. I can instantly…

- - - - [YES - Ticket(s) Recent tickets - past 30 days
        
        [Start prompt - user has ticket in 30 days
        <<USER FIRST NAME>>, I see you have some recent tickets,
        would you like to followup on one of them or is this something new?
        <<Review Existing Tickets>>
        <<Report a new issue>>
        <<Submit new request>>
        <<Ask a question>>
        
        [Existing Ticket]
        
        Here are your most recent tickets:
        
        Ticket#: Subject : Status
        Ticket#: Subject : Status
        Ticket#: Subject : Status
        Ticket#: Subject : Status
        Show me more ( for more than 5 tickets)
        
        {User selects show me more}
        
        Here are all your tickets for past 6 months
        <<dropdown with tickets similar to BMP + 'My Ticket is not listed' >>
        
        2 more items...
        
        User selects a ticket
        
        Here are the details of your ticket
        {{Ticket details card - Ticket no., Status, Domain, Category, issue summary, notes}}
        
        1 more item...
      - [NO - No tickets in prior 30 days ]
        
        GO TO COGGLE [Start prompt - Ask a question]
        <<USER FIRST NAME>>, how can I help you?
        ([User first name] only visible in start only, in case of restart or Is there any else, the first name should not visible.)
        << Report a new issue>>
        << Submit new request>>
        <<Review Existing ticket>>
        << Ask as question>>
        
        Submit new request
        
        Please state your request using a simple phrase
        < Ask a question >
        
        Please provide below details
        Category{Dropdown}Payroll , Benefits, Policy, Grievance , Attendance, Safety , Performance , Paid Time Off , Training
        Issue Summary*{Text Box}
        Issue Description*Multiline {Text Box}
        Employee ID[Text Box]
        
        Would you like to submit any document?
        Yes
        NO
        
        2 more items...
        
        Report a new issue
        
        Please state your issue using a simple phrase
        < Ask a question >
        
        Review Existing Ticket
        
        You have no recent tickets available to review. Would you like to search using a ticket number?
        <<Yes>>
        <<No>>
        
        Yes
        
        No
        
        Goto: Is there anything else I can help with?
        
        Ask a question
        
        Please remember I work best if you use simple phrase
        <Ask a question>