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Telephone etiquette
Phone calls were once the be-all and end-all when it came to remote communication in the business world.
But as communication mediums have diversified – from email, Skype and virtual calls to texting and social media – is the humble phone call still important?
With this in mind, here are our top telephone etiquette tips that are still very much needed for success in 2021.
Answer Quickly
Customers want to know you care about them, and leaving the phone ringing conveys a lack of urgency. It may even cause prospects to believe that customer service isn’t a priority at your organization.
59% of customers prefer to call because they want a quick answer. If you fail to deliver that, you may end up losing a sale.
Introduce Yourself
In this era of social media, it can be easy to assume that business contacts have checked you out on LinkedIn and already have some idea of who you are. But the rules are different over the phone.
Set out the Purpose of the Call Early on
Speak Clearly
This might sound obvious, but we’re not as used to speaking on the phone as we used to be.
Ask Before Putting Someone on Hold or Transferring
Ask Before Putting Someone on Hold or Transferring
Remain Polite
As the old saying goes: “Manners cost nothing.”
