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Quality Standards and Certifications - Coggle Diagram
Quality Standards and Certifications
Total Quality Management
Meaning: integrated, organization-wide strategy for improving product and service quality
Key Components/Primary Goals:
Customer Focus
Continuous Improvement
Variation
Team Work
Economic Order Quality
A system of formulas to help to determine how much and how often inventory should be ordered
Independent vs. Dependent Demand systems
Quality
High quality products are characterized by:
Reliability
Serviceabliity
Durability
Meaning
A product of service free of deficiencies
The characteristics of a product of service that satisfy customer needs
Baldridge National Quality Award
Administered by the US government
Award to raise awareness for quality and performance excellence as a competitive edge
Award 3 per year
Manufacturing, health care, education, services, small business, and nonprofits
IOS 9000
A series of 5 international standards
IOS 9000 - 9004
To achieve consistency in quality management and quality assurance in companies world wide
IOS14000
a set of international standards
Monitoring, managing, and minimizing a organizations harmful affects to the environment
IOS 27000
A series of 12 international standards
Managing and monitoring security techniques for information technology
