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SOURCES OF CONFLICT organizational-conflict - Coggle Diagram
SOURCES OF CONFLICT
INCOMPATIBLE GOALS
One party’s goals perceived to interfere with other's goals
mean that: one person wants one thing, while the other person wants something else
example: Ali and Abu decide to go travel together. Ali wants to go to Penang and Abu wants to go to Melaka. So, they struggle over the incompatible choices.
Purchasing (low material costs) + production (minimize defect)
AMBIGUOUS RULES
Creates uncertainty, threatens goals
WAYS TO COPE WITH UNCERTAINTY
Don't resist
Invest in yourself
Stop looking for someone to rescue you
Pay attention
Without rules, people rely on politics
TASK INTERPENDANCE Others are required to help you achieve your aim
Conflict increases with interdependence
example: Ali in charge of developing advertising for his product, Ali will rely on the creative team to come up with the ideas and layout and this can increase conflict
Parties more likely to interfere with each other (sharing)
Pooled, sequential and reciprocal
DIFFERENTATION
Different values/beliefs
Explains cross-cultural and generational conflict
– What people value
– What they choose to spend money on
– What people talk about
– How they dress
– Communication styles
– Different traditions
– Decision-making processes and communication
SCARCE RESOURCES
Motivates competition for the resource
Allocated and shares in an equitable manner
COMMUNICATION PROBLEMS
Increases stereotyping
WAYS TO MINIMIZE STREOTYPING
Diversity awareness training
Educate employees about the benefits of diversity
Meaningful interaction
Decision-making accountability
Reduces motivation to communicate
Escalates conflict when arrogant
