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Implementing Change - Coggle Diagram
Implementing Change
Key Performance Indicators
Percentage of market share
Net profit figures
Rate of productivity growth
Number of sales
Rates of staff absenteeism
Level of staff turnover
Level of wastage
Number of customer complaints
Number of workplace accidents
Driving Forces
Managers
Competitors
Legislation
Pursuit of Profit
Reduction of Cost
Globalisation
Technology
Innovation
Societal Values
Restraining Forces
Managers
Employees
Time
Organisational Inertia
Legislation
Financial Considerations
Two Key Approaches
Low Cost
Differentiation
The Concept of business change
Force Field Analysis Theory