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VALUES AND EMOTIONS AT WORK, Values represent basic, enduring convictions…
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Values represent basic, enduring convictions that "a specific mode of conduct or end-state of existence is personally or socially preferable to an opposite or converse mode of conduct or end-state of existence".
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Desirable end-states of existence ; the goal that a person would like to achieve during his or her lifetime
Psychological, behavioural and physiological episodes experienced toward an object, person or event that create a state of readiness.
Emotions are experiences. They represent changes in our physiological state, psychological state and behaviour.
It is difficult to display expected emotions accurately, and to hide true emotions
Hochschild (1983) suggested that there were three main ways to control emotional expressions: surface acting, deep acting and genuine acting