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(Best Practices for Using Instant Messaging Professionally, Using E-Mail…
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Using E-Mail Smartly, Safely, and Professionally
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Content, Tone, Correctness
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Netiquette
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Consider using identifying labels, such as ACTION, FYI, RE, URGENT.
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Reading and Replying
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Provide a clear, complete first sentence.
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Writing Plan for Replies
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Closing
Add a concluding remark, summary, offer of further assistance, or request for further action.
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