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First Call-Hotline - Coggle Diagram
First Call-Hotline
First Call Inbound
Prep Checklist
Research
Individual
Linkedin
Commonalities
Company
Growing or shrinking?
News
Prior History
SFDC
Objective
Problem or Opportunity
Qualification
$
What is the Approval process?
Interest
Timing
Context
What is the current environment that they are in? Ex. training # of employees,
Why Should they care?
Best Questions
What prompted you to reach out?
What else are you considering?
Whats important to you in a hotline program?
How long have you been looking?
How are you handling concerns today?
Best Case Study
Before, During and After
Conversation
Introduction
Situation
Problem
Opportunity
What are 3 things the customer is going to ask?
3 possible Next meetings
Post Call Review
Least amount of actions to most amount of results