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Mercadona - Coggle Diagram

- - - - 5 classifications:
        Process owner, instructor, executor, coordinator and assistant coordinator
      - Everyone is reliable
      - Policies cannot be implemented successfully by forcing an idea or task on others. Convince colleagues rather than defeat them.
      - Responsibility to prescribe to customers and suppliers alike
      - Any company effectively acts as an assembly line
- - - - Keep prices low and stable as possible
      - Innovation> Mercadona was the first retailer in Spain to use barcode scanners
        
        Dividing the store into 6 ambience store sections - butcher/fish/bakery/fruits and vegetables/ cosmetics/ deli
      - Prescription by in-house specialists
      - Time and convenience
        
        Ample parking facilities
        
        Clear signage in the isles
        
        Multiple entrances with cash registers
        
        Intuitive product locations
        
        Customisation of assortment into local tastes
      - Contact: Specialists know customers by name and stores have toll free number that customers can call
    - - Stable employment and hours - 6.6 hours for 6 days a week/ 85% on permanent basis by 2008/ alternating night day shifts with month advance notice
      - Advancement- promotion was internal/ selecting people who they know want to work with the company for long
      - Working conditions - Don't make a person do what a machine can do/ company also closed stores that did not have good working conditions for employees
      - Recruitment and training - only employ staff that fit into culture/ role play interviews/ heavy investment in training/ 'From parents to children' training by specialist employees who did this for free in exchange for a weekend off/ Additional training in new products and processes such as leadership, information technology and english
      - Transparency - performance (goals and accomplishments) and targets plus changes in processes, products or price
      - Compensation - Higher salaries than industry average/ 30 days leave/ maternity leave and daycare benefits/ equal pay and equal benefits for same responsibilities/ all employees except store coordinator and assistant coordinator paid same amount/ annual bonus if company meets targets
      - Quality of life - live close to work/ stores closed on Sundays (this also lovers operating expenses)
    - - Long-term win-win contracts
      - co-creation/innovation of products
    - - Environmental productivity - making concentrated liquid detergents/ trucks loaded minimum 95% capacity/ working with suppliers to eliminate direct-store deliveries from suppliers such as coca cola and rerouting them to its logistics block to reduce traffic congestion and noise at its stores
      - Social impact - reduced disturbance to neighbourhood through quiet and quick offloading / same drivers for same stores/ paying attention to traffic and appropriate delivery times for each area to make sure deliveries are fast and quiet
        
        Focus on long term profitability/ continuous improvement in productivity and reinvestments in profits to increase equity (90% reinvestment)/
      - Neighbourhood development - contributing to market renovations in places where they had stores/