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ISSUE 2 : Application of E-Government in Malaysian Public Administration -…
ISSUE 2 : Application of E-Government in Malaysian Public Administration
E- SYARIAH
Objectives - Enhance quality of services in the Malaysian Syariah Court through electronic means (MAMPU 2009)
Problem - The services were slow and also delays in the disposition of Syariah court cases. This contributed to the number of redundant cases every year.
SOLUTIONS
a. Syariah Court Case Management System,
b. Syariah Lawyers Registration System,
c. e-syariah Portal,
d. Library Management System and Office Automation System (MAMPU2009).
ISSUES : Legislation - System is currently facing challenge of online payment, where they need to deal with third parties which is bank on management charges issue. As religion is a state matter, the federal government does not have power to force the states to pay service charges to the bank if they refuse.
E- LAND
Problem - red tape, corruption, rigid procedures and too much bureaucracy (The Star 2007).
solutions
a. the implementation of e-land in Penang
b. the land tax via online payment
c. public officials
Objectives - Develop an integrated, comprehensive and user-friendly land management and administration system to enhance the speed and quality of public service delivery.
ISSUES
Requirement for an expert in ICT and land law to ensure the success of this project.
Maintenance cost is high
PEMUDAH
Objectives - supporting Malaysia’s transition towards a knowledge driven economy (PEMUDAH 2009).
ISSUES
limited integration.
Different working practices and SOP by different agencies and authorities
maintain the improvements made and to start to explore new areas in ensuring business can be done easier, faster and cheaper
SOLUTIONS
the Business Licensing Electronic Support System (BLESS),
• One Stop Centre (OSC) Online for Building Plans
• Malaysia Corporate Identity Number (MyCoID),
• e-Payment facilities (PEMUDAH 2009).