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Technology Adoption
Perks and Benefits for Riders
Contactless Delivery and Sanitation
Support Gears and Equipments against heavy weathers
KaPanda Plan- Allow riders unlimited calls to communicate with users
RideSafe- Insurance for riders
Prefer "Freelance" riders- Avoid structured hours
Perks and Benefits for End-users
Contactless Delivery
Introduce new delivery features such as Self-Pick Up, Grocery delivery
Order food without stepping outside
Offer Digital Wallet and new feature of Vouchers
Cashless Transaction
Track food to estimate waiting time
Weaknesses
E-Wallet
Poor Refund experience for cancelled orders
Long wait times cause many customers to contact customer service
Delivery Fee increases
Estimate waiting time can be inaccurate
Potential Threats
Growing number of online delivery apps- Customer loyalty diminish when there are more selections
Negative impact to consumer health compared to home-cooking
Contribute to environmental challenge of Food Waste
