Please enable JavaScript.
Coggle requires JavaScript to display documents.
Chapter 8:Project Quality Management - Coggle Diagram
Chapter 8:Project Quality Management
Project Quality
The International Organization for Standardization (ISO) defines quality as “the degree to which a set of inherent characteristics fulfils requirements”
Project Quality Management
Project quality management ensures that the project will satisfy the needs for which it was undertaken
Processes include:
Planning quality management
Performing quality assurance
Performing quality control
Planning Quality
Implies the ability to anticipate situations and prepare actions to bring about the desired outcome
Important to prevent defects by:
Selecting proper materials
Training and indoctrinating people in quality
Planning a process that ensures the appropriate outcome
Aspects of IT Projects
Functionality
Features
System outputs
Performance
Reliability
Maintainability
Performing Quality Assurance
Quality assurance
Benchmarking
Quality audit
Controlling Quality
Main outputs of
quality control are:
Acceptance decisions
Rework
Process adjustments