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Performance Management - Coggle Diagram
Performance Management
Performance or Misconduct
Identifying the issue
Performance
Lack skills or knowledge?
putting in effort?
Quality of work acceptable?
Misconduct
Deliberately?
Chosen to ignore training
Gone against governance rules?
What happens when issues are ignored?
Impact on the rest of the team
Increased workload
disengagement
resentment
Impact on sales
Client dissatisfaction
Lack of evidence to fairly dismiss
Could lead to misconduct
Conversation becomes more difficult the longer you leave it
Key points
Deal with the issue promptly
Make a plan with HR
Rarely ever clear cut - may require investigation
Consider the client
Suspension may be necessary where misconduct is serious - HR involvement
Dealing with Poor Performance
Dealing with Misconduct