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Customer relations - Coggle Diagram
Customer relations
Communication with customers
Ways of communicating with customers
Adverts, leaflets, company newsletter, websites, operator at call centre, visiting sales rep
By turning complaints into advantage
Complaints turning into recommendations
It can increase the loyalty & business
Shaping the service
Creating a customer-user group
Customer communication at Not Just Food
Approach
Sending company literature
Website
To show potential clients to the type of work they do
Commitment
Reducing the price
Reason taking the trouble with small clients
They may grow into bigger ones
Corresponding with customers
Business seminars