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communicating with stakeholders during a crisis - Coggle Diagram
communicating with stakeholders during a crisis
stakeholders categories
:silhouettes:
🌻 Enabling publics
🌺 Functional publics
👉 Normative publics
🌹 Diffused publics
five category model of message strategies
: :pen:
🎇 Ingratiation strategies
👉Mortification strategies
🏃♂️Distance strategies
🌸Suffering strategies
👁 Nonexistence strategies :
considerations of strategy choice
📌
✌Available evidence
😮Severity of damage
👀Type of crisis
✨The company's performance history
✅ Target audience
🔎Legal issue
technical translation strategies
:<3:
Quasi-scientific explanations
Transformative explanations
Use of elucidating explanations