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ORGANIZATIONAL PERFORMANCE, ORGANIZATIONAL PERFORMANCE - Coggle Diagram
ORGANIZATIONAL PERFORMANCE
PROJECT PERFORMANCE
CULTURE
COMPETING VALUES
Stability traits
Profitability
Flexibility traits
Growth
SEVERAL CULTURES CAN EXIST IN ORGANISATION
QMS
Process monitoring and control
SETTING QUALITY GOALS
ISO9001:2015 increase customer satisfaction
MOTIVATION
BALANCING SKILL AND CHALLENGE
INVOLVEMENT IN DECISION MAKING
JOA - want to be involved to a higher extent
PROCESSES THAT ARE SUITABLE FOR THE ORGANISATION
spørgeskema
CONSTRUCTIVE CONFLICT
DEFINITION OF PROJECT SUCCESS/FAILURE
CREATION OF BUSINESS VALUE
CUSTOMER SATISFACTION
customer surveys
own perception of performance vs customer perception
triple constraints
VARIABLES INFLUENCING PROJECT SUCCESS
SMART GOAL SETTING
Long term Nibe goals
Short term KVM-Genvex goals
annual budget
customer satisfaction > 4
Quality costs < 1 % of annual turnover
Project ownership
Organizational support
Customer involvement
Project management
and planning
ORGANIZATIONAL PERFORMANCE
PROJECT EFFICIENCY ->
CREATION OF BUSINESS VALUE & CUSTOMER SATISFACTION
ISO 9001: 2015 QMS
IMPROVING QUALITY OF GOALS
CLARIFYING PROJECT
RESPONSIBILITES
PROCESSES THAT AID
EFFICENCY NOT JUST
CERTIFCATION
FOCUS ON CUSTOMER SATISFACTION
CULTURE
COMPETING VALUES -
SEVERAL CULTURES CAN CO-EXIST
CONSTRUCTIVE CONFLICT -
IMPROVES EFFICIENCY AND INCREASE MOTIVATION
MOTIVATION
SMART GOALS
BALANCING SKILL AND CHALLENGE
INVOLVEMENT IN DECISION MAKING