What does a Customer Focused Business look like
People greeter welcoming customers into the store
Answering customers enquires and questions
Saying goodbye to customers as they leave
The store has a clear and logical layout and things are easy to find
Help available for customers who require assistance
Friendly and welcoming tone
Facilitating for people of all needs
Customer Complaints/ Feedback allows for constructive criticism
How tidy the store is and to prevent risks that might hurt the customers.
The Covid SAFE checkin is an easy process
Quick, easy and fast checkout
The store has COVID safe rules in line
Answering phone calls promptly
Maintaining safety measures and procedures
They have a easy returns process
Making sure there are no hazards on the shop floor
Have standards of customer services that need to be met by the employees (eg. maximum time from order to delivery of product)
Making sure stock is on the floor so customers can access and purchase easily
It is clear who the staff are (uniform, badges etc)
Staff have designated break areas away from the prying eyes of the customers
Rewards for staff who convey good customer service
Easy access to the store through phone calls
Having bathrooms inside the store for convenience
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Developing products and services to meet customer needs
Telling the customers where the items are if they don't know where it is.
The organisation, so people know what to get in the store.
Focus on customers rather than profit
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