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ORAL COMMUNICATION - Coggle Diagram

- - - - If I do not understand something and I have any questions, I ask, I ask for clarification of what they have just said; this way I avoid misunderstandings and confusion that could affect the relationship.
        But above all, what they say here, I do not go around repeating it, that is, I do not participate in gossip and rumors.
- - - - When we speak to large audiences, we must use more expressive body language, since the listener in the last row will only perceive these gestures if they are properly magnified.
        If we do not pay attention to the audience, it will not pay attention to us.
      - Eye contact with the audience denotes authority. We must look at the faces of the people in the group and even notice their facial features.
        When the audiences are large, a good system to watch is to make a W or an M to go through the different parts of the room. We will have to do it calmly.
        Short, uneasy glances are not a good way to make eye contact. Stuart (1991) advises doing practice by trying to look at each person for two or three seconds.
        
        The hands are an extraordinarily important source of expression, both as a resource for the speaker, who they help to express themselves, and for the audience to whom a richer body language reaches the speech that introduces variety in the speech and contributes to the general tone of it. , reinforcing or weakening the arguments made with the words.
        
        What we should not do with our hands is:
        • Fiddle with rings, watch, cufflinks, buttons, glasses, tokens, coins, etc.
        • Touching or tapping on the table, chair, hair, or face. - Hold on to the back of the chair, the lectern or the chips.
        • Scratching any part of the body.
        • Hide hands from public view, behind the back, in pockets, under the table, etc.
        • Twist or rub them.
        • Point out the audience.
        • When we act calmly, the gestures coincide with what we want to say.
        
        The glasses can serve to emphasize a certain point: removing them from the face or putting them on, holding them suspended in the hand, leaning forward and looking at the public face to face ..., we will make an expressive gesture, to put them on again and continue speech.
        If we expect applause and it occurs, we should smile and bow our heads in appreciation. If it doesn't happen, let's look at the auditorium, wait a few moments and return to our starting position.
- - - - Many men and women invest years in higher education in all fields of human endeavor, but they spend very little or no time in acquiring the most adequate knowledge of the basic norms of human coexistence.
        The professional image in the business world is one of the most determining factors in professional success, actually this topic is not included in almost any field of studies.