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CUSTOMERS, Values - Coggle Diagram
CUSTOMERS
Lion Air
Values
interpersonal skills of flight attendants
comfort on low price
Consistent service delivery
customer satisfaction
Vision
utilise ingenuity
utilise innovation
value-added services
Needs
compensate victims
Modifies Planes
Operational commitments
Consistent service delivery
safety and security
operational efficiency
innovation
Ethiopian Airlines
Needs from Boeing
Safety
Improved quality boeing
Compensation paid for family of victims
Saftey is the first priority
Operational commitments
value proposition
safe and reliable air transport
global air connectivity
Vision
customer focused
aviation training
market driven
flight catering
MRO and ground services
Values
customer centric
Evolve and adapt
Embrace Change
result-oriented