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AIGPE
hw of 112 - Coggle Diagram
AIGPE
hw of 112
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bad service attitude
“It looked like the call center associate did not the answer to my query and he was not ready to admit it”
“I am an old man. Your call center associates are not patient with me. Their communications skills are not up to the mark and I take time to understand them.”
“I had a total of 5 queries related to my bank account. After resolving 3 queries, the call center associate told me that I have to hang-up and call back again to seek answers to the remaining queries.”
“One associate kept me on hold and forgot to press the mute button. I was able to hear what he was saying. It looked like he was enjoying the small flirtatious talk with his office colleague sitting next to him. He resolved my query after he finished his conversation with her.
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no e-mail contact
“Your website doesn’t have a contact email. It only has a phone number and that too is always busy.”
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