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Quality Service: A Trigger for Strategic Human Resource Development in the…

- - - - Environmental scanning
      - Integration with organisational missions and goals
      - Top management support/leadership
      - Recognition of culture
    - - HRD plans, policies and strategies
      - Line manager commitment and involvement
      - Complementary HRM activities
      - Expanded trainer role
      - Emphasis on evaluation
- - - - customer
      - quality
      - people
      - profit
    - - To ensuring quality that explicitly combines its service offering with employee performance, through the Esprit initiative.