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UNIT 10 - Coggle Diagram
UNIT 10
Return & complain
returning something to a shop
could you help me, please
I'd like to return this phone, please
it doesn't fit
I've changed my mind
I'd like a refund
can I exchange it for something else
complaining
could I speak to the manager, please?
I'd like to make a complaint
your sales assistant hasn't been very helpful
this isn't what I ordered
it doesn't work
Bad activities
parking your car illegally
driving too fast on the motorway
talking a towel from a hotel
illegally downloading a film from the Internet
Noun formation
choose - choice
complain - complaint
deliver - delivery
decide - decision
describe - description
enjoy - enjoyment
Vocabulary
refund = money giving to you when you return something to a shop
exchange = to change a product you bought to a different one
Phrasal verbs
carry on = continue doint something
look after = take care os somebody
hand in
put off
get on with
keep on
go on = continue to do