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Quality service in the international hotel sector: A catalyst for…
Quality service in the international hotel sector: A catalyst for strategic human resource development?
analyses the nature of, and relationship between, a quality service initiative and the concept of strategic human resource development
the quality initiative is acting as a catalyst for a strategic approach to human resource development to emerge in the case organisation.
it is proposed that the standards set by academics in the field of human resource development may be too aspirational for the hotel sector
three related subjects (aim), the drive for quality service in hospitality and tourism, key dimensions of SHRD; and the examination of an international case, the Hilton Group plc.'s hotel operation
The purpose is to examine the relationship between a quality service initiative recently introduced to the case organisation and human resource development at a strategic level.
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Key dimesion of SHRD
people are the only organisational resource that can shape and create the ways in which all other business resources are used
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Strategic HRD is concerned with ensuring that there are processes in the organisation which facilitate learning
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