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TANIT HOTEL 3* - Coggle Diagram
TANIT HOTEL 3*
CUSTOMERS
Increase guests' satisfaction
Get returning customers back
Surveys
Offer the best experience possible
Increase number of bookings
STAFF
Extrinsic motivation actions
Intrinsic motivation actions
Performance rewards (at least, until the company has liquidity to raise salaries again)
Customer service training
MANAGERS
Empower employees
Empathize
Reduce level of strictness
Recognition
ECONOMY
Not too strict cost reduction policy
Help from banks or investors
Not skimping in rewards nor salaries (extrinsic employees' motivation)
Manage receipt from suppliers
COMPETITION
Promotion campaign
Attractive prices
MACHINERY
Repair machinery
Acquire new machinery