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Line Managers' Views on Adopting Human Resource Roles: The case of…
Line Managers' Views on Adopting Human Resource Roles: The case of Hilton (UK) hotels
2) KEY THEMES
organisational structures system
processes used to support line managers
expectations of line managers as regards HR roles
1) MAIN POINTS
Explore different levels of line manager perspectives on their role in HRM & HRD
Identify enablers of and barriers to devolving HR to line managers
ESPIRIT
an employee training and
development club introduced by Hilton
consists of a range of HR activities that are designed to ensure that employees are able to support the service quality initiative of Equilibrium
designed to embrace the key principles of employee recognition, respect and reward
3) FINDINGS
Managers do not universally share the corporate understanding of Esprit.
The majority of line managers (87 %) perceive Esprit as a club for employees, in relation to employees becoming members and being eligible for rewards & recognition incentives.
82% of strategic managers & 90% of first-line level managers agreed with the above statement
Only 26% of the respondents indicate that Esprit is a concept directing the way employees work
14% of respondents indicated that Esprit is a way of working practices.
4) DISCUSSION
there is a number of key points of divergence in the positions of the strategic and first-line managers on line managers’ adoption of HR in Hilton’s UK hotels which are:
questionnaire results indicate that only the
strategic managers consider that HRD is viewed as important
within Hilton underlining the need for greater understanding of the Esprit concept
a high majority of first-line managers see heavy workloads and short-term job pressures as hindrances to involvement in HR roles
short-term job pressures are seen as the main barrier to HR activities by strategic managers
5) CONCLUSION
Partnership working between HR unit level specialists and first-line managers could be clearly articulated
Values associated with Esprit require to be embedded through a rangeof supportive mechanisms, including training and senior management support
philosophical aspects of Esprit are given greater focus, and that senior managers are more visible in their support for HR activities