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UPS Delivery Driver - Coggle Diagram

- - - - S
        
        Thousands of instore marketing/offers needed for key pre-Christmas trading period
      - T
        
        Plan & implement offer programme in 1200 stores
      - A
        
        created 26-week collaborative plan with customer input
        
        Daily 'scrum' meetings (Agile) to prioritise iterative actions
        
        Production
        
        Design
        
        Logistics
        
        Instilled internal customer service ethic to team
      - R
        
        Sales increase 11% YoY
    - - S
        
        Care home pharmacy business lost to competitor
      - T
        
        Keep field team +ve on weekly conf. call
      - A
        
        Went out with field team - Understand their level of motivation Looked for 'overlooked' patient successes
        
        Used +ve language
        
        Stood up on conf. call - positive posture
      - R
        
        Halted decline in business
        
        Within 6 months commercial results turnaround
    - - S
        
        As Trustee, spoke with a volunteer in street
      - T
        
        Help him deal with extreme negative image
      - A
        
        Listened, reassured, showed care
        
        Immediate call to charity mental health expert
      - R
        
        Volunteer met with support worker, addressed issues
    - - S
        
        Step-mum's dementia in Glasgow
      - T
        
        Organise my time between studies, volunteering, family life, POA duties
      - A
        
        Started scheduled action lists, with reminders on phone
        
        Spoke with solicitor and friends in Glasgow to seek support
        
        Dealt with social work & medical team remotely
        
        Lined up GP, MH Dr, Housing Officer to triangulate on Social Work team
      - R
        
        Step-mum dementia assessment within days, during lockdown
        
        Secured place in best care facility in Glasgow remotely
        
        Step mum thinks she's in a hotel
    - - S
        
        Charity Minibus Auto-step sticking in 'out' position - vehicle won't start
      - T
        
        Get vehicle back in action ASAP
      - A
        
        Quickly researched step problems on Ford forums
        
        Got underneath bus to find mechanism
        
        Went to B&M (nearest) & bought lubricant
        
        lubricant on all hinges and motor for auto-step
        
        Given bus users guidance and lubricant
      - R
        
        Minibus back in service within an hour
        
        Risk of recurrence reduced
    - - S
        
        Boots.com needed to continue growth, using existing channels
        
        Poor engagement at Care Shows
      - T
        
        Create an end-to-end collect from store (BOPiS/BiSD) trial
        
        Generate new interactive experience for customers
      - A
        
        Embedded myself in .com team, communicated as part of the team
        
        created x-functional project team logistics, marketing, store ops, .com
        
        Presented to & listened to store colleagues at regional meetings
        
        Tackled the big engagement issue - bonus - sold multichannel concept to Stores Director
        
        Communicated 'huge store inventory' opportunity in small stores
        
        Communicated 'convenience' of home or store delivery opportunity to large stores
        
        Research with show organisers & custs
        
        Obtained stakeholder input
        
        Utilised design relationship
        
        Prototyped, tweaked and launched
        
        Added No7 makeover
      - R
        
        44% sales increase for boots.com
        
        25-35% of orders via BOPiS
        
        £2.3m sales on BiSD alone
        
        Stand visits up 325%
      - Also Innovation driven
  - - - Out of hours contact from remote store 03:00
    - - Deal effectively with emergency, minimise damage & reopen essential services ASAP
    - - Contacted contractors, HR lead, store ops lead
    - - Flood damage contained to one part of store
      - Pharmacy able to dispense from 8:30am
  - - - Unknown team, in separate building
    - - Establish & Embed Business Interface Team
    - - Held brainstorm with team to generate ideas
      - Directed, hot and edited video of team-members
    - - 2nd highest Intranet site popularity
  - - - BCR Charity communications outdated
    - - Develop new ways to engage with public/volunteers
    - - Set up a communications & marketing project group
      - Researched, learned and trained others in web site, social media, digital communications
    - - Facebook, Website and email newsletters now run by volunteers/staff
      - Engagement with public & volunteers continued throughout pandemic
      - 4-7k reach with COVID MOW FB
      - audio-visual content on screens
- - - - Financial security to take different path
      - Working with Non-profits
      - Training myself in IT (for future NP support)
    - - Boots logistics
      - Develop a better 'future me'
    - - People interaction
        
        customer first
      - Teamwork
        
        people led
      - Driving
        
        Innovation driven
        
        future sustainable delivery solutions
      - You are likely to move much more quickly toward your goals when you practice doing what comes
        naturally.
- - - - iForce/Boots partnership