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SU6- Service Excellence - Coggle Diagram

- - - - Cost-control
      - Training
      - Service
    - - Change demand timing
      - Promote usage
        
        3rd pt
        
        Cheaper service delivery channels, SSTS
- - - - Privtae
      - None
      - Public
    - - Monetary
      - Psychological
    - - Procedural
      - Interactional
      - Outcome
  - - - Feedback-related
      - Enabling
      - Appropriate compensation lvl
      - Paradox
- - - - Understand, cmmunicate
      - Invoke
      - Collect on
  - - - Correct failure points
      - Set standards
      - Improve feedback system
    - - Cust-driven
      - Marketing muscle