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Quality Service in the International Hotel Sector - Coggle Diagram
Quality Service in the International Hotel Sector
Service Management
Holistic perspective
Managing quality
Customer driven
Internal development
Overall management perspective
SHRD in Practice
Disabling factors
Operational managers perceive and understand their role in HRD is less clear
Operational level shows HR professionals operating as trainers rather than change agent
Less integration when examination is undertaken from a HRD perspective
Focused on customer and HRM needs rather than in HRD terms
Enabling factors
Presence of HRD plans and policies
Emphasis on evaluation
Recognition of the need to manage organization's culture
Existence of complementary HRM practices
Top management support
Research Basis
Garavan
SHRD charactheristics
McCracken and Wallace
Enhanced SHRD characteristics
Aim of the Paper
Key dimensions of SHRD
The examination of an international case
The drive for quality service in hospitality and tourism