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Quality control and Services - Coggle Diagram
Quality control and Services
It is classified in
Personal Quality
Principles and values
Personal quality can be defined as the response to the tangible and intangible demands and expectations of both other people and one's own.
Commitment and awareness of quality
Quality has become for today's organizations one of the pillars to achieve success.
The service
It's divided in
The voice of the customer
It is necessary to delight the customer because it is no longer enough to satisfy the customer. To achieve this, we must listen to their opinions and translate them into concrete actions. listening to the customer and acting to satisfy him is becoming increasingly important in the business world.
Service strategies
Customer service strategy is to have senior management leadership, because it is the basis of driving the value chain from service to customer satisfaction, customer loyalty that drives profits and the recommendation of new audiences.
Benefits of service excellence
Excellence has a direct impact on the business, and this is clear. If one company does things well, that is, if quality and its customers are respected and another does not, in the long run the first has continuity and the other dies.
The client
Customer types
The customer is a person or an organization that needs to satisfy a need by acquiring a product or service. The client is a key piece for any organization, because thanks to him the existence of the business depends.
Internal customer
It is the one that belongs to the organization, and that not because it is in it, stops requiring
of the provision of the service by the other employees
External Client
It is the person who does not belong to the company, but nevertheless they are those who
attention is directed, offering them a product and / or service.
Communication and customer service
Personalized Attention
Personal attention is nice, one way to personalize the service is to call the customer by name,
Telephone service
One of the ways to get in touch with the customer is by using the telephone. the way we establish communication and the tone of the conversation is very important.
Leadership in service
This can be defined as the dedication of a person to help others to become the best version of themselves.
Manage in customer service
Organizations are oriented towards the customer as the central entity of the companies.
The audit of the service chain, intelligent organization for the service.
An intelligent organization is one that builds a shared management philosophy at all levels and that keeps constant feedback from within.