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Quality Improvement and Product Development Intro pt.2 - Coggle Diagram
Quality Improvement and Product Development
Intro pt.2
Quality Improvement
Changes to one or more quality attributes in the specification
Research Based
Benchmarking
Internal
Compare to best within the organisation to bring all products up to that standard
External
Compare to other organisations to identify performance gaps
Functional
Compare similar functions to best in an alternative industry
Process
Focus on specific types or operations or process
Product
Focus on specific product
Consumers
New Technology
Consumer driven
Response to competition
Retain market shares
Complaints
Broaden appeal and attract new customers
Results in a new product specification
Product Development
The virtuous circle - PDCA
Plan
Identify steps critical to standard
Do
Implement effective control measures
Check
Monitor control procedures
Act
Review control procedures and standards
Market research to establish what consumers want
Viable commercial argument
Quality decisions in spec