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Lessons on Communicating Effectively in Crisis Situations &…
Lessons on Communicating Effectively in Crisis Situations & Communicating With Stakeholders During A Crisis
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1.Non Existence Strategies - Clarification Attacks, Intimidation, Justification
2.Distance Strategies - Excuses, Violation
3.Ingratiation strategies - Bolstering, transcendence, Endorsement
4.Mortification strategies - Rectification, Remediation, Repentance
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- being positive and thinking about the potential positive aspects of crisis
- thinking positively, organizations have the ability to frame the event
Three types of explanations are useful for addressing these issues,
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- primary stakeholder relationships
- secondary stakeholder relationships
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- types of message strategies
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- discovered technical translation occurs
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- prevalent subcategory in entire data
- can be highest level of mortification strategy
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- able to explain its corrective action to stakeholders
- groups feel confident that organization has made adequate corrections
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- enable them both to communicate with their publics and to emphasize
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- groups that important to the organization.
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The second essential part for crisis communications - developing a mindset about the role of stakeholders.
Crisis’s risk or impact - consistent with discussions about communicating uncertainty and certainty about a crisis
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Functional public - employees, unions, supplies, customers & victims
Media and the public as partners in the crisis - police were able to capture the snipers after receiving two separate tips based on vehicle.
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- Providing clear examples of correct and incorrect coding
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