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Quality management system (ISO 9000, 9001) - Coggle Diagram
Quality management system (ISO 9000, 9001)
What is it?
interrelated elements
process-based
work policy
Objectives
economic resources
infrastructure and equipment
human Resources
knowledge and experience
ISO
Organization acronym
documents
processes
procedures
responsibilities
quality objectives and policies
ISO
International Organization for Standardization
set of rules
Guides to follow are contained
guidelines for determining quality
Objectives of ISO 9000
achieve customer satisfaction
gain leadership ability
establishment of guidelines
increase internal confidence
Standards that make up ISO 9000
ISO 9001
management system and its requirements
ISO 9004
performance improvement
ISO 9000
quality vocabulary and fundamentals
ISO 19011
collect useful information
Stages of implementation
adoption of the necessary resources
tool determination
process determination and identification
establishment of methods
determination of policies and objectives
establishment of guidelines
determination of needs and expectations
ISO 9000 principles
gets better
evidence-based decision making
process approach
management in relationships
people's commitment
leadership
customer focus
ISO 9001
is the international standard
series of principles
Process management
What is the management system?
documents
procedures
responsibilities
processes
in 8 principles
Profits
meets regulatory requirements
reaches new markets
operates more efficiently
identifies risks and addresses them
Structure of the standard
terms and definitions
organization context
normative references
leadership
object and field of application
planning
support / support