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EFQM (Excellence and Self-Assessment Model) - Coggle Diagram
EFQM (Excellence and Self-Assessment Model)
non-profit organization
14 European companies
Brussels headquarters
created in 1988
What is the model?
model of excellence
results orientation
performs processes
ethical and social aspects
Objective
Help organizations get to know each other
rigorous objective
improve your management
Structure of the EFQM model
5 agent criteria
4 criteria results
9 evaluation criteria
each one has sub-criteria
What is the model based on?
certification and accreditation
coordination of self-assessment
based on self-assessment
What is a certificate?
Document granted by the European
address rating system
Certification types
recognition of excellence
European quality award
commitment to excellence
How to carry out the self-assessment?
teamwork process
objective and rigorous company
activities and results of a company
EFQM model
strategy
people
leadership
alliances and resources
processes, products and services
customer results
key results
results in society
results in people