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CHAPTER 9 Knowledge Management Tools - Coggle Diagram
CHAPTER 9
Knowledge Management Tools
Knowledge Capture and Creation Tools
Content creation
Data mining and knowledge discovery
Templates
Annotation tools
Blogs
Authoring tools
Content management
Metadata tagging
Classification
Archiving
Personal KM
Storing Knowledge
Data warehouse
database with query and reporting tools
stores data from internal and external sources
data mart
subset of data warehouse which contains summarised or highly focused data for certain users
Capturing Knowledge
Search engines
results are subsequently indexed centrally
process the index through a variety of algorithms and rank the results
information retrieval principles are applied in a wide range of environments and fora range of purposes
crawlers
using agent technology that send requests to remote web servers looking for new/updated pages
Agent technology
computer system that are capable of autonomous action
can act without intervention
intelligent agents
flexible autonomous action to optimise problemsolving abilities
applications:
agent wrappers
processing text in documents to identify key sentences
electronic mail filtering
business new feeds
Information retrieval tools
create index enables the location of a text and document structure
solve user’s information needs in the form of query through algorithms
Personalisation
device provides needs and wants of consumer
use of agents and machine learning
solution lies in data mining in terms of analysing user's clickstream and making recommendations
cookies
small data files planted on user computer to allow website to identify them
Cognitive mapping tools
use ‘oval mapping’ technique and software that aids the mapping process
focus on their expertise and record their views
one idea per oval
cover the working space
make disagreement explicit
focus on a quesion or issue
organise ideas into clusters and subclusters
elicit linkages
makes explicit the mental concepts that exist within the domain and the relationship between them
this map is likely to be tacit and unarticulated within individual or organisation
Organising Knowledge
Ontology
an overall conceptualization
Taxonomy
a scientifically based scheme of classification
Sharing Knowledge
Internet/Intranet
internet allows sharing knowledge with knowledge providers across the world
both allow distribution of knowledge across platform
E-mail, computer-based training, tele-conferencing
intranet providers same but restricted access from outside
Web 2.0 platform
shift to dynamic social web applications
network effect critical to their success
business revolution in the computer industry caused by the move to the interbet as platform
Blogs
adding thoughts or diary of events
vlog - video blog
podcasts - audio blogs
Syndication and RSS feeds
RSS format to publish frequently updated content on websites
Gmail provides new aggregator thich alerts users to new content from their favourite sites
information from articles and photos repackaged
Mashups
combine content from different sources
obsolescence
Wikis
allows to create or change web content
maintenance can be time-consuming
web pages that can be viewed and modefied by anyone
Online social networks
social network sites (SNS)
Facebook, LinkedIn, Instagram
individuals interact with others in community
3-D virtual worlds
computer-simulated worlds where users interact in real time through 'avatars'
used by multinationals such as IBM, Dell, Ericsson, Bain
Groupware tools
Organising discussions
example: Lotus Notes
Evaluating Knowledge
OLAP: ON-LINE ANALYTICAL PROCESSING
main technique is to rotate a data cube
provides multidimensional analysis of data
Data mining
use variety of neural network, decision trees and genetic modelling algorithms
use sophisticated to discover data search capabilities
genetic algorithm and programming
neural network
rule induction
clustering techniques
decision trees
Casee-based reasoning
capture and store past experiences
help desk, call centre applications
adds unsuccessful cases to aid learning
Knowledge Sharing and Dissemination
Group calendars
planning shared events
Collaborative authoring
Wikis
Workflow systems
allows documents to be routed through fixed process
ActionWorks, Appian, LiveLink
diagramming and analysis tools
solving issues:
automating repetitive routine processes
passes documents between systems can be problematic
Knowledge Repositories
procedural knowledge
causal knowledge
retionale for decisions, etc
declaretive knowledge
context
Presenting Knowledge Visualisation
Rendering
makes computer generated image look like photography
e.g. texture mapping
Virtual reality
Modelling
way of representing objects
e,g, journal covers, weather maps, flows of citations