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CHAPTER 2 Knowledge Management Life Cycle - Coggle Diagram

- - - - Build and Sustain - ensures future intellectual capital will keep the organization viable and competitive.
      - Assess - evaluate the intellectual capital by defining mission-critical knowledge and map current intellectual capital against future knowledge needs.
      - Divest - examine intellectual capital in terms of the resources required to maintain it and whether these resources would be better spent elsewhere.
      - Contribute - getting employees to share what they have learned to the communal knowledge base. For Example a repository.
      - Get - seeking out the information needed in order to make decisions, solve problems, or innovate
      - Use - how to combine information in new and interesting ways in order to foster organizational innovation
      - Learn - the formal process of learning from experiences as a means of creating competitive advantage.
      - Strengths
        
        Incorporated tacit and explicit knowledge management
        
        The learning of knowledge content
        
        The decision as to whether to maintain this knowledge or divest this knowledge content.
    - - Presentation
        
        Clearly provide the context of use.
        
        Distribution
        
        The channel to reach the end user.
        
        Storage/retrieval
        
        May be physical or digital.
        
        Refinement
        
        Logical or physical clean-up or standardizing into more readily usable knowledge.
        
        Acquisition
        
        Deals with sources of “raw” materials.
      - The evolution and renewal process are important.
      - Derived from design and development of
        information products
      - Propose that research and knowledge about the design of physical products can be extended into the intellectual realm.
      - Information is ‘sold’ to customers.
    - - Consists of the processes of knowledge production and knowledge integration, with a series of feedback loops to organizational memory, beliefs, and claims and the business-processing environment.
        
        Knowledge Production
        To formulate, codify and evaluate a problem claim.
        
        Knowledge Integration
        To introduce new knowledge claims to its operating environment and retires old ones.
      - Strengths
        
        The validation of knowledge is a step that clearly distinguishes knowledge management from document management.
        
        Focuses on processes to identify knowledge content that is of value to the organization and its employees.
        
        Clear description of how knowledge is evaluated and a conscious decision
    - - Addresses how knowledge is built and used as individuals or as organizations.
        
        Broad range of learning from all types of sources
        
        formal education or training
        
        peer sharing
        
        intelligence from other sources
        
        personal experience
      - Advantages
        
        Ways in which knowledge can be applied and used are linked to decision-making sequences and individual characteristics.
        
        Emphasis on
        
        The business use of that knowledge
        
        Constraints that may prevent that knowledge from being fully used
        
        The role of knowledge and skill
        
        Opportunities and alternatives to managing that knowledge
        
        The expected value added to the organization.
        
        Clear and detailed description of how organizational memory to generate value for individuals, groups, and the organization
    - - Knowledge creation - The development of new knowledge and know-how
        
        Knowledge capture - The identification and subsequent codification of existing internal knowledge .
      - Knowledge sharing and dissemination
        
        These deal with how to make the knowledge accessible to the users - establishing the access channels to the knowledge, specifically the cultural, social and technological means.
        
        Knowledge acquisition and application
        
        These deal with how to consolidate the separate pieces of knowledge into an working whole.
      - Contextualize
        
        Identifying the key attributes of the content in order to better match to a variety of users
        
        seamlessly embedded in the business processes of the organization.
        
        Maintaining a link between the knowledge and those knowledgeable about that content