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Quality Management Plan - Coggle Diagram
Quality Management Plan
criterion
Fulfill the promise to the customer
Cost and time effective
Satisfying requirements
Overview
How will we plan for
quality?
How to ensure quality
exists?
Define quality
requirement
Overall integrity intact
Cosmetic faults
Acceptance Criteria
Minor faults
No serious bugs
Possible or impossible?
Bug free
Quality Control
What needs to be measured
Define how to meet them
Identify quality standards
Quality metrics(กำหนดตัวชี้วัด)
Customer acceptance
Project metrics
Business metrics
Performance metrics
Quality results
Standards Compliance
Federal
ISO
State
ITIL
Local
Quality Assurance
proactive process
reactive process
specifications by which to test the
functionality
excution phase
design of standards
Techniques
Quality measuring process
Peer reviews
Testing
Focus groups
Quality audit (review)
Benchmarking
(คนที่ทำคล้ายกันและเทียบเคียง)
Right first time
Inspections
Cost of Quality
Appraisal costs
User acceptance
testing
User acceptance
testing
Inspection
Failure costs
Rework
Recoils
Damage to reputation
User support
Downtime
Preventative costs
Training
Testing
Planning
Quality Measurement Tools
Run charts
Histogram
(Pareto Chart,Ishikawa Diagram)
Process flow chart