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Conflict - Coggle Diagram
Conflict
Source of conflict
Technical conflict
Conflict over administration
Resource conflict
Personality conflict
conflict of priorities
cost conflict
Schedule Confilct
Approaches to Conflict
Resolution
Confronting
best way to resolve conflict.
Win-win
Satisfies both parties
fact–finding mission
Use when
Time is sufficient
Trust is present
Both parties need to win
Smoothing(ปรับตัว)
Lose-lose
Use when
Create obligation
Stakes are low
The goal is primary
Any solution will do
Want to gain time
Conflicts NOT always resolved
Minimize the problem
Compromising(ประนีประนอม)
give-and-take
mid-way approach
Everybody loses
All parties get some satisfaction.
Bargain to reach an agreement.
Neither side wins or loses
Use when
Deadlocked
Nothing without compromise
Want to maintain the relationship
Forcing(บังคับ)
ignoring all others
not necessarily the best solution
Win-lose
the expense of others
Use when
Use when
Stakes are high
Relationship isn't important
Quick decision
Withdrawing(ถอนตัว)
PM takes NO action
Postponing for later
Withdrawing altogether
Temporary
Lose - lose
Use when
You're not prepared, gain time
Assume the problem will go away
You can't win
Collaborating
(อันเดียวกับ Problem Solving)
Everyone is satisfied
Win-win
All parties working together
Use when:
Time is sufficient
Parties have similar goals
Managing the Customer/Sponsor
Gain consensus
Manage expectations
(Keep tracking)
Communication
(Status reports)
Be informed