Marketing Segmentation, Targeting and Positioning

Market Segmentation

division of the groups with common characteristics

Market Segmentation Bases

Psychographic Segmentation

Geographic Segmentation

Demographic Segmentation

Behavioral Segmentation

Benefit Segmentation

groups tourist according where they live(nations, states and territories)

groups tourist according their observable and measurable personal characteristics

groups all consumers according to their attitudes, activities, interests, opinions and values

groups consumers according their relationship with product

groups consumers according to the benefit they seek and perceive in their consumption of the product

Selecting (TM) AND Developing (TS)

choose the segments into which marketing resources will invested

Potential (TM)

The Potential Market

The Qualified Market

The General Population

The Target Market

all persons in general population

people in general population who been identified wiling to consider buying products

people in potential who have been identified to wiling to consider buying product

people in qualified market to whom the organization has chosen to direct its sales and marketing effort

Selecting (TM)

Measurability

Substantiality

Accessibility

Good fit with the organization's capabilities

Sustainability

Growth of business

Segmentation Strategies

Undifferentiated

Concentrated

Differentiated

same promotional message to everyone

designing a promotional message that communicates the benefits desired by specific segment

designing more than one promotional message with each communicating different benefits

Developing M.Mix for (MS)

Marketing Mix (4Ps)

Place

Price

Product

Promotion

Marketing Mix A(3Ps)

People

Process

Physical Evidence

refer to the service delivery and operating system or the actual procedure mechanism

refer to employees, customer, and other customer in same environment

refer to important factor in positioning strategy and acts as a package, facilitator and socializer and differentiator

perceive benefits and quality of experience (need/want)

consumer access to the product they buy

supply decision on pricing the product

supply technique to communicate to customer about their products

Developing Positioning Strategies

Reason for Positing

Perceptual processes

Intensified competition

Volume of commercial messages

to many messages make it hard for people to absorb all they see

human way of filtering images from surroundings and disposing unnecessary information

to give a service or product the image of uniqueness and distinction from its competitors

Elements for Positioning

Communicating customer benefits

Differentiating the brand from competitive service

Creating an image

Positioning Approaches

Positioning on specific usage occasions

Positioning on users

Positioning on specific product features

Positioning on product class dissociation

Positioning on benefits, problem solution or needs