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Block 3 - Coggle Diagram
Block 3
Measuring success
Gross Margin
Sales
Profit
Market share
Customer satisfaction
Customer equity
Brand equity
Quality and Improvement
Quality control
Quality assurance
Continuous improvement
Control charts
Cost of quality
Employment relations
Employee voice
Inclusive Relations
Participatory relations
Organisational culture
Operational risk
Operational hazards
Risk events
Supply chain issues
Operational resiliance
How well can an organisation recover
Recovery plans
Ericsson's risk mitigation strategies
Take
Share
Transfer
Avoid
Reduce
Crisis Management
Internally generated crisis
Brand sabotage
Griffon's top 10 recommendations for crisis management
Externally generated crisis
Long term success
Profitable
Sustainable
Growth
Marketing
Internal Marketing
Brand identity
Needs of staff members
Relationship Marketing
Long term strategy
Repeat business
Customer loyalty