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BUSINESS COMMUNICATION - Coggle Diagram
BUSINESS COMMUNICATION
It is composed of elements such as
WRITTEN COMMUNICATION
THE COMMUNICATION PROCESS
tells us what it is
What is communication?
process of transmitting information
sender, a message and a receiver
The purposes of the communication should be
Not contradictory
Focused on behavior
Real communicative behavior
Compatible with people
The main elements of the communication process
Issuer (who issues a message)
Message (what is communicated)
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Effective communication
The receiver understands what the sender meant
The receiver responds to the sender
Feedback
Complements it
Letters
written conversations with a person
Letters - Recommendations
the recipient is interested in reading it completely
the reader understands the message how it should be
get a response in the reader
Write a letter
Start the letter with the goal to achieve
Get to the point at once
short and simple words
sentences simple, clear and short
Goodbyes have to be brief
Memoranda
Reports (Executive Summaries)
Parts of a report
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ORAL COMMUNICATION
ONLINE COMMUNICATION
It's conformed
Electronic mail (E-mail)
Parts of an email
From, To, CC, CCC or BCC
Subject, Body and Closing
What is the etiquette for Email?}
Name of individual
specify the context,
Be concise, clear and polite
Chats
Above all, maintain respect with people
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Newsletters
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used to
By phone
main point of contact
In person
Gestures and Body Language
Eye contact
Hands
We should not do with our hands
Fiddle with rings, watch, cufflinks, buttons, glasses, chips, coins, etc.
Touching or tapping on the table, chair, hair, or face
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The Importance of the Professional Image
The ways of behavior