Please enable JavaScript.
Coggle requires JavaScript to display documents.
B207 Block 3 - Long-term success - Coggle Diagram
B207 Block 3 - Long-term success
Leadership
Strategic leadership
Forms of Leadership
Process - Why
Purpose - Why
Position - Where
Result - What
Person - Who
Management vs Leadership
Maslow hierarchy of needs
Motivation factors
hygiene factors
Quality and Improvement
Tools to control quality
Seven key tools (Moore)
Checklist
Pareto chart
Scatter diagram
Histogram
Cause and effect
Control chart
Strattification
Sustainability
Cost of quality
Prevention
appraisal
internal/external failure
Marketing
Customer loyalty
Customer satisifaction
Types of relationships
7 types of relationship
Mega
Classic Market
Nano
Special Market
Bilateral
Buyer maintained
Seller maintaned
Internal Marketing
Staff
Internal communication
line management
internal team peer
Internal corperate
Project peer
Success
Retaining customers / loyalty / profits
Indicators
Psychological
Economic
Behavioural
Employment relations
Empowerment
Engagement and responsbility
Freedom
Inclusion
Politics of business
Understanding context
Crozier and Friedberg
Understanding values
strategic direction
Organisational dynamics
Reading people and situations
Building alliances
Hartley and Fletchers Political framework
Stakeholder analysis
Power vs Interest matrix
Minimal effort
keep informed
Keep satisfied
Key players
Operational risks
Hazards
Impact
Likelihood
Managing risk