LISTENING IN INTERPERSONAL COMMUNICATION, NUR AIN SUFFIYAH BINTI BADRI,…
LISTENING IN INTERPERSONAL COMMUNICATION
STYLES OF LISTENING
Empathic and objective learning
To understand what a person means and what a person is feeling, go beyond empathy, measure meanings and feelings against something
Nonjudgmental and Critical Listening
Listen with open mind with a view toward understanding. Listen critically towards making evaluation or judgement.
Surface and depth listening
Surface: obvious meaning
Depth: reveal another or more important messages
Active and inactive listening
PET (Parent Effectiveness Training) technique; sending back to speaker what you do as listener, both in content and in feelings.
THE PURPOSE AND BENEFITS
Listen to learn about and understand other people, to avoid problems and make reasonable decision.
To gain social acceptance and popularity and to make people like us
To gain more comfortable balance between the world of work and world of play
As we experience growing up and to solve our problems.
To influence other's attitudes, values, beliefs, opinions, and behaviors.
Stage 3: Remembering
Reconstruct message heard into a system that makes sense to you.
Stage 4: Evaluating
Judging message in some way
Stage 2: Understanding
Learn what speaker means. Grasp thoughts and emotions expressed.
Stage 5: Responding
Phase 1: responses made while speaker talks
Phase 2: responses made after speaker stopped talking
Stage 1: Receiving
Hearing, process of receiving messages speaker sends.
Is the ABSORPTION of the meanings of words and sentences by the brain. It leads to understanding of ideas and facts. Requires concentration.
NUR AIN SUFFIYAH BINTI BADRI