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Criteria Measurement Performance - Coggle Diagram
Criteria Measurement Performance
Reliability
Responsiveness
Courtesy
Access
Competence
Communication
Credibility
Customer Need
Security
Tangibles
Quality
Timeliness
Condition/Accuracy for Order
Quality of Information
Availability/Quality of Personnel
Reasonable and Formal Charges
Client Service
Empathy
Lack of Delivery Damage
Small Number of Compliments
Service Quality
Complexity of proposal
Assurance
Dependability
Speed
Flexibility
Cost
Delivery
Cycle Time
Waste
Convenience
Economy Efficiency
Safety
Variety of Products that can be Offered
Procurement Lead Time