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Chapter 9: Conflict image - Coggle Diagram

- - - - Manifest conflict
        
        Conflict outcomes
- - - - target point (identifies the best possible outcome for that person, setting high target obtain high outcomes))
      - resistance point (the very worst outcome that is acceptable, important because it inform that we should stop making deal with other people)
    - - having a good alternatives could be a sources of power in the negotiation
  - - - focus on the final deal in which to make sure the decision or resolution make by both parties reach the needs and interests of everyone involved in the negotiation
    - - important to play action during the negotiations
    - - identify the obstacles which could bring effect to the effective process of the negotiation and take action to remove them
  - - - fake promise
      - attacking an opponent’s network
      - misrepresentation
      - inappropriate information gathering
      - strategic misrepresentation of positive or negative emotions
      - traditional competitive bargaining
- - - - control all discussion in which they would choose which information to examine and how they will resolve the conflict
    - - control the intervention process in which they only manage the interaction between the dispute parties and the final decision will be lay on the both parties.
    - - high control over the final decision, low control over the process of resolution