Please enable JavaScript.
Coggle requires JavaScript to display documents.
Skills to difficult conversations - Coggle Diagram
Skills to difficult conversations
Be curious when listening to someone
How the person came to think about this topic
Did the person always think this way
Have the person's views evolved about this topic
Are the thoughts similar to those who raised them and were these the messages and beliefs that were handed down
A conversation is a debate when
information is presented in order to be right and prove the other person wrong
information is presented in order to be combative
Done to win the conversation
Listen for flaws or to counter argue
Opinions are presented as truths
A conversation is a dialogue when
Together we come up with an answer
Aiming for collaborative understanding
Exploring common ground
Listen to understand, to find meaning and agreement
Listen to reevaluate one's assumptions
How to differentiate feeling strongly about something against wanting to be right
Take a break, connect over something else, come back after
When someone else doesnt want to have a conversation about something
Ask why, where does the renunciation come from
How to compromise without letting go of who you are
Imp to know- opening up to different idea doesnt mean that changes who you are
How to find peace when other party is disinterested or uninterested
Find peace in mutual benefits
The best way to ask about issue without feeling interrogated or accusing
Write what can you do to be able to be in the conversation, write it down
Best way of being smart when triggered
Clench fist, take a deep breath, go to another room, reach out to a person, close eyes for a moment, talk to yourself